A new man has taken the helm of Papa John’s Pizza. The chain is already well known and has been advertised all over sports stadiums and television. But the pizza giant has recently run into some troubles because the former CEO and founder used racist words during a conference call.
As per Bloomberg, the new man in charge, a guy named Steve Ritchie, is hard not to like. He’s been with the company nearly his entire adult life. Richie has been involved with nearly every aspect of the pizza company since joining as a young man. Now he’s risen to the position of CEO right at a time of turmoil.
NFL and major-league baseball sponsors have begun pulling their support for the pizza company after the unfortunate remarks by the former CEO. Steve Ritchie is now tasked with the effort of repairing the public image of the pizza conglomerate.
He’s quickly issued a statement that said the words of the founder do not represent the company. In fact, he goes on to say that racial language has no place in the company at any level. Now he’s gone undertaking the incredibly huge task of educating all 120,000 employees under the Papa John’s umbrella.
Steve Ritchie knows that words are cheap in lieu of actions. That’s why he’s called an outside help. The company is bringing in experts in order to educate the workforce on cultural and racial sensitivity. In his apology posted on Facebook, Ritchie has laid out clear goals for the company and its employees.
This shows quite a bit of emotional intelligence. First of all, most companies are unwilling to show any vulnerability. That’s exactly what Steve Ritchie did in this case. And most companies would just let the entire ordeal blow over without taking any action. Steve Ritchie Papa John’s is moving the company in the right direction in a very public manner with transparency and accountability. This should separate the pizza company from its former boss and founder.